The Semplice team wanted their help desk to have a more intuitive UI/UX to allow their users to find answers to their questions, eliminating unnecessary support tickets. The help desk also needed to be made responsive for mobile users that had issues.
I redesigned the interface to allow users to find information faster and know their location within the knowledgebase as they navigate it. Created a dashboard as the landing page, which facilitates users in finding vital information for using Semplice.
This redesign caused a decrease in support tickets almost instantly, lowering the amount of opened tickets a month by over 200, saving Semplice time and money.
Before & after: